Support Coordination at Direct Focus Solutions
Direct Focus Solutions (DFS) can provide Support Coordination (Level 2 and 3) services for NDIS Participants within our service locations. Our support coordinators are able to provide comprehensive individually tailored supports for participants and help them to navigate their plans and achieve their goals with ease and confidence.
In addition to possessing a robust in-house team of clinicians and support workers, DFS works closely with external healthcare teams and service providers to secure the best possible services, resources, and community supports for NDIS participants. We pride ourselves on our ability to work alongside participants and their families and representatives to deliver solutions that encourage independence, achieve optimal results, and enhance their overall experience.
Support Coordinators provide three different levels of services. These are:
- Level 1: Support Connection
- Level 2: Support Coordination
- Level 3: Specialist Support Coordination
Support coordination services at DFS are delivered independently from other services at our organisation, unless mutually determined by all parties to be suitable for the participant.
Generally, all support coordination services (across all levels) will feature one or more of the following key elements:
- Providing guidance and information
- Assessing participant needs and goals
- Linking participants with available resources
- Advocating for the individual
- Coordinating services and supports
- Making recommendations for support plans
- Monitoring progress and outcomes
Choice and Control: Empowers participants to make their own decisions and achieve greater agency over their own lives and the services they will receive.
Access to Services: Links participants with the best services and supports available – supporting a comprehensive and holistic approach that takes into consideration all factors pertaining to the participant.
Improved Outcomes: Comprehensive review of goals and what services are needed to achieve these – maximising potential and helping participants live their best life.
Streamlined Service Delivery: Reduces stress for participants and their families/representatives and ensures a smoother, more hassle-free experience for all involved.
It is essential that NDIS participants are matched with a suitable support coordinator. We believe that participants should consider the following four qualities when choosing the right support coordinator for them:
- Do they understand your needs?
- Are they knowledgeable about the NDIS?
- Do they respect your individuality and choices?
- Are they able to communicate effectively?
Level 1 – Support Connection:
- Helps participants understand and start applying their NDIS plan.
- Builds participant skills to help them connect with providers and services (NDIS service providers, informal supports, and community supports available.)
- Builds participant confidence in understanding and managing their plan.
Level 2 – Support Coordination:
- Provides ongoing support to help participants manage engagements with multiple service providers.
- Helps participants design their own supports, particularly when there are complex circumstances or multiple systems to navigate.
- Develops a participant’s ability to direct their own lives and advocate for themselves to receive necessary supports and services.
- Ensures that different services work well together.
- Helps participants resolve issues and review their plan.
Level 3 – Specialist Support Coordination:
- Specialist supports for participants with very complex support needs or who are at high risk (e.g. participants leaving the justice system or a mental health facility).
- Applies a coordinator’s professional knowledge and experience in fields such as psychology, occupational therapy, social work, or mental health.
- Helps participants and their families/representatives manage crises and build long-term stability.
This service focuses on supporting participants to take action to direct their own lives, not just to make choices related to their services. To achieve this, DFS assists participants to:
- Build and maintain a resilient network of formal and informal supports
- Receive coaching services as required
- Develop their networking capacity and resilience
This process involves working together with the participant to better understand their available funding, identify their expectations from services, and collaborate to redesign the participant’s supports in a manner that best reflects their unique aims and goals.
This service helps participants to identify and address complex barriers that are impacting their ability to implement their plan and access appropriate supports. By working with Specialist Support Coordinators, participants will be able to:
- Reduce the complexity of their support environment
- Streamline the delivery of their supports
DFS strives to ensure that all participants receive the care and advocacy they require to improve their quality of life and achieve their NDIS goals. Whether it’s managing NDIS plans or accessing local services, our team will guide participants every step of the way.
Support Coordination Services We Offer
- NDIS Plan Management – We help participants understand and implement their NDIS plan at their own pace.
- Connecting to Services – Access healthcare, housing, community resources, and more. We build the support network that works best for each participant.
- Advocacy and Rights – We ensure participants can access the full range of benefits available under their rights.
- Crisis Intervention and Support – DFS can offer participants immediate assistance during critical times.
- Victim Compensation Process – We support participants through the process of victim compensation claims, such as those who are survivors of domestic violence.
- Assistance with NCAT Tribunal Matters – Participants can receive guidance throughout the complex tribunal processes for disputes or plan reviews.
Why Choose DFS?
At DFS, our support coordination staff maintain a person-centred approach, where each participant is treated with compassion, empathy, and patience. Our support coordinators have a strong knowledge of support coordination and various NDIS systems, as well as local support services that are available. They have well-practiced organisational and time management skills, as well as open communication, active listening , problem solving, and advocacy abilities, and display a strong commitment to continuous learning and improvement.
- Comprehensive, Holistic Care
Through us, participants can access a wide range of services, suitable for meeting their everyday needs, as well as long-term recovery and personal growth. - Experienced and Compassionate Team
We understand the complexities of mental health, NDIS processes, and complex concerns such as domestic violence recovery. Whether participants are seeking connections to NDIS providers, community resources, or government services, our staff will guide them every step of the way. - Choice and Empowerment
Our goal is to help participants achieve their goals and lead a fulfilling life. Each participant has the right to choose a support coordinator that truly understands them. Consider making the switch to DFS if another support coordinator isn’t meeting a participant’s needs. We work hard to ensure a hassle-free transition! - Complex Needs
Our support coordinators are trained to assist participants with navigating complex situations, ensuring they receive consistent and reliable service delivery. - Tailored Supports
Our staff work closely with participants to understand their unique background, preferences, needs, and aspirations, ensuring they get the most out of their NDIS Plan and funding. - Connections to Services
We connect participants with professional service providers who understand and are responsive to participant’s individual needs. - Maximising NDIS Plans
We work with participants and their families and representatives to utilise NDIS funding efficiently and effectively to meet participant goals. We help participants understand their plan and assist them with the plan review process.
Contact Us
We are currently accepting referrals and expressions of interest for any individuals who may benefit from our Support Coordination services. If you would like to learn more about DFS or our services, please do not hesitate to reach out to us through the contact details supplied.
Location
42 Gardeners Road, Kingsford, NSW 2032
Mail Address
kingsford@directfocussolutions.com.au
Phone number
1300 197 949
Hours
9:00am to 5:00pm (Monday to Friday)
We are seeking Support Coordinators!
DFS is currently looking to hire additional support coordinators to grow our multidisciplinary team and enhance services for our clients.
Interested applicants should ideally possess:
- Prior work experience in NDIS Support Coordination or a similar role within a business environment.
- Qualifications in a relevant allied health or community services field such as psychology, community services, or mental healthcare.
- Ability to provide level 2 or 2 support coordination services for Participants.
- Prior coordination experience working alongside people with a diverse array of disabilities and support needs.
- An understanding of the disability and community sectors within the context of the NDIS.
- Computer literacy and the ability to utilise hardware and software relevant to performing the role.
- Administrative and organisational skills.
A position description with additional details can be viewed at the following link.
If you are interested in applying for this position, please use the button below to send us an email:
